Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage your operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage your operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage your operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage your operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage your operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

Join the Print Shop Pro® Summer Training Session on Thursday, June 15th from 10:00am - 11:00am PDT and meet with fellow In-plant Managers to "Talk Shop". We are proud to bring together in-plants from around the country for an open discussion and information sharing...

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage your operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

Tip: Print Shop Managers may wish to edit the text located above the login username and password in order to provide users with instructions on their log in procedures.  To configure this option follow the 4 simple steps outlined below: How to edit the text located...

Question: Is there a way to set up a report or notification when a paper stock is below our desired threshold? Answer: Absolutely! Follow one of the options below to configure this notification.  How to see the report or notification if a paper stock is below desired...

Of the 50,000 settlers who participated in the April 22 Land Run of 1889 (as portrayed in the 1992 epic movie, Far and Away), 5,000 claimed the land that we would later be called the City of Oklahoma City (COC). Now a major metropolis, though modest by today’s...

Tip: Print Shop Managers may need to change a User’s name (e.g., when someone gets married) within PSP when using Directory Integration.  To change a User’s name please follow the steps outlined below.  How to change a User’s name within PSP when using using Directory...

Question: I need to generate a report of orders by status. How can I do this in PSP? Answer: In PSP you can view or export orders that have used a specific order status.  Follow the steps below to configure this report. NOTE: You must be on PSP v.17.0.0 or higher to...

In this installment of the edu Newsletter Customer Spotlight we are pleased to feature PSP User Mike Lloyd, Director of Campus Support Services at the University of North Carolina Wilmington (UNCW).  Our recent interview left us encouraged and inspired to say the...

As we wrap up Women’s Herstory Month we would like to take a moment to shine a light on some of the amazing women that make edu Business Solutions a great company to work with and to work for. These ladies include edu employees and a couple of our wonderful Steering...

TIP: Print shop managers may wish to allow customers to easily clone print or store orders.  To configure this option, follow the 4 simple steps outlined below: To Turn On the option to Clone a Print Order Go to Website > Owner Configuration CTRL "F" Allow Webdesk...

Question: My shop is now offering wide format printing.  How can I easily accept these jobs via PSP? Answer: PSP is designed to configure print order forms so your customers can easily place orders for wide format jobs.  It will allow you to charge back your customer...

Question: Our account numbers change or are discontinued periodically.  Is there a way I can batch change or discontinue account numbers without editing one by one? Answer: Absolutely! Print Shop Managers can easily batch change or discontinue account numbers in PSP. ...

TIP: Print Shop Managers may wish to restrict customers from viewing file attachments on print orders.  Here is how to easily limit file attachment visibility in PSP: How to restrict visibility of file attachments – KB # 52842 Restricting a file attachment in PSP...

TIP: Print shop managers may wish to edit the “Stock Style Name” of a paper stock using a more user friendly naming convention to make ordering easier for customers.  Here is how to easily edit the name of a stock style in PSP.  How to Edit Paper Stock Style: KB...

Question: Is it possible to view a list of print orders by their status date in PSP? Answer: Absolutely! Print Shop Staff can easily view print orders by the print order status date.   Here’s how:  How to view a list of print orders by status date – KB Article # 50343...

When processing an order, if you need to quickly create a new stock, you can simply clone the existing stock from within the selected order and modify as appropriate.  Here’s how to do this: How to Clone a Stock within a Print Order KB Article # 36576 Select a print...

NOTE: You must be on PSP v.16.0.2 or higher to use this feature. Go to Administration > Website > Owner Configuration Enter Ctrl F “Default $0 Price” Enter message you wish to display for print order categories configured with a default $0.00 price. Select...

Answer: Absolutely! Print Shop Staff can now use new filtering tools to quickly view account number assignments by User.  Here’s how: NOTE: You must be on PSP v.16.0.2 or higher to use this feature. How to filter account numbers by User – KB Article # 48727 1. Go to...

As you solidify your technology plans for the fiscal year beginning July 2021, consider Design Conductor® 2.0 to assist with managing demand for graphic design services and to protect your brand. The new and improved Design Conductor® 2.0 features a sleek new user...

How Alan Hancock College is Adapting in the Face of COVID-19 Like many colleges, the COVID 19 pandemic has had an adverse effect on Allan Hancock College Campus Graphics. What was looking to be a banner year for our sales (chargeback budget, insourcing, etc) ended...

  FAQ: Can I disable the file approval step when customers upload a file with their print order? Answer: Yes. There are several options for file approval when customers upload a file with their print order, OK As Is, Show File Approval Make Changes and Send Proof...

Tip: You can disable the ability for customers to attach files when submitting a print order.  This is often a consideration for compliance reasons.  Here is how to do this: How to Disable File Attachment Uploads – KB Article 40216 Go to Website > Finished Sizes....

Tip: You can manage access to store products by site/department or customer (e.g., external customers). Here is how to set this up in PSP: How To Manage Permissions for Store Products KB: 36816 Go to Website > Store > Products Select Product Select Catalog and...

  FAQ: I’d like to be able to enable different price schedules based on the site/department or customer placing a print order (e.g., internal vs. external customers).  Is there a way to do this in PSP? Answer: Absolutely! You can configure multiple price...

Amherst College is a private liberal arts college in Amherst, Massachusetts. It is an exclusively undergraduate four-year institution and students choose courses from 38 major programs. Amherst was ranked as the best liberal arts college in the country for 2018–19...

Tip: Print Shop Pro® allows you to easily run reports to view a summary of monthly charges by account number.  Here’s how you can access this information in PSP: How to view a summary of charges by account number: KB# 42789 Go to Admin > Website > Reports >...

  FAQ: I want to be able to view/share reporting on Bindery.  Is there a report for this in Print Shop Pro®? Answer:Absolutely!  You can easily run a report on your Bindery by accessing Sales Reports.  Here’s how: How to view bindery reports: KB# 13872  Go...

In July’s In-Plant Insights, I went over the difference between a fully implemented and a semi-implemented PSP inplant.  Fully implemented means that ALL work is submitted online via PSP; there are no work orders other than a PSP work order of some type. ...

  California State University, Sacramento (Sacramento State, informally Sac State) is a public university located in Sacramento, California. Founded in 1947, it’s the eleventh oldest school in the 23-campus California State University System. The university offers 151...

In Lean Six Sigma, friction is defined as any activity that removes energy in a process.  Friction can be intentional or unintentional.  Intentional friction helps prevent mistakes from happening as it slows down the process in pivotal areas such as proofing a file to...

  FAQ: Is there a way to easily change the quantity of a Template Order and update the price in PSP?  Answer:  Absolutely!  Here's how to change the quantity of a template order and update the price KB: 40316:   Go to Website > Owner Configuration CTRL F...

Tip: Customers who wish to prevent Users from uploading file attachments when submitting an order can disable the file attachment upload.  Here is how to do this in PSP:  How to Disable File Attachment Upload KB: 40216 Go to Website > Finished Sizes. Select the...

Oklahoma City, abbreviated OKC, is the capital and the largest city in the state of Oklahoma.  OKC is well known for its cowboy culture, large Native American population and its capitol complex which is surrounded by working oil wells.  It is home to the OKC Thunder,...

TIP: You can modify the from and reply email address in PSP to assign incoming responses to appropriate team members within your print department. Here is how to manage this in PSP: How to Modify the FROM and REPLY email address KB: 39846 Go to Website > Owner...

FAQ: I am in the process of adding wide format printing and I want to set up my finished size and pricing options using the new “Square Inch” feature.  How can I set this up in PSP? Answer: The following configuration options are applicable for Version 15.0.0 or...

From what I have gathered from attending PSP User Group conferences and talking to many of you who have bought PSP Webdesk and Manager, there are a few ways in which we have implemented PSP into our workflows: 1. Fully Implemented - Meaning that 100% of your parent...

edu participated in the annual Association for College and University Printers Conference (ACUP) held in New Haven, CT this past April.  The conference was held at the Omni Hotel within walking distance of the prestigious Yale University. ACUP attendees were greeted...

edu attended the annual In-Plant Printing and Mailing Association Conference held in Louisville, Kentucky in June. IPMA brings in-plant print shops together and provides an excellent networking opportunity for in-plants from a variety of industries. Attendees were...

The City of Newark is the most populous city in the state of New Jersey. As one of the nation’s major air, shipping and rail hubs, it is an integral part of the Port of New York and New Jersey.    The City of Newark signed on as a Print Shop Pro® (PSP) customer...

TIP: You can manage access to store products by site/department or customer (e.g., internal customers vs. external customers). Here is how to set this up in PSP:How To Manage Permissions for Store Products KB: 36816Go to Website > Store > ProductsSelect...

FAQ: I am in the process of adding wide format printing, and I need to be able to allow Users to select "Grommets" for banner orders.  How can I set this up in PSP?Answer: Grommets are a common option for banners. The following works well for allowing customers to...

Wow!  Our 7th Annual Print Shop Pro® User Group Meeting was the best one yet.  We had over 60 attendees at this year's event. We met again at the beautiful Island Palms Hotel on Shelter Island. Our 3 1/2 days together were jam packed with training sessions, group...

TIP: When processing an order, if you need to quickly create a new stock, you can simply clone the existing stock from within the selected order and modify as appropriate.  Here’s how to do this: How to Clone a Stock within a Print Order KB Article # 36576 Select a...

Question: I’d like to be able to configure different price schedules by site/department and/or customer type (e.g., internal vs. external customers).  Is there a way to do this in PSP? Answer: Absolutely! You can configure multiple price schedules as needed in PSP. ...

The SUPDMC (Southeastern University Printing and Digital Manager's Conference) in Daytona Beach was a great success again this year. Drew Burgering our customer from Valdosta State University did an amazing job planning and hosting the event. There were some great...

Our 7th Annual Print Shop Pro® User Group Meeting is only four months away! We are expecting more than 50 attendees to this year's event.  We will be returning to the beautiful Island Palms Hotel with their amazing views of the Marina and San Diego Bay. The sessions...

Sweet 16 Discount! We are halfway through our 16th year and we are still celebrating! Many of you have taken advantage of our Sweet 16 discount to get some of the modules you have been wanting. Well the good news is, there is still time to take advantage of our Sweet...