Newsletters

Keeping our Customers Informed.

 

Our monthly Customer Newsletters contain information about new version releases, answers to FAQs, helpful system Tips, upcoming industry events where you can meet with the edu staff and more! Be sure to check out the Customer Spotlight Section to hear best practices from other Print Shop Pro® Users.

November 2021

Tip of the Month – November 2021

Tip of the Month – November 2021

TIP: Print shop managers may wish to edit the “Stock Style Name” of a paper stock using a more user friendly naming convention to make ordering easier for customers.  Here is how to easily edit the name of a stock style in PSP.  How to Edit Paper Stock Style: KB...

FAQ – November 2021

FAQ – November 2021

Question: Is it possible to view a list of print orders by their status date in PSP? Answer: Absolutely! Print Shop Staff can easily view print orders by the print order status date.   Here’s how:  How to view a list of print orders by status date – KB Article # 50343...

Welcome Aboard – November 2021

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

October 2021

Customer Spotlight – CCSD Print Services

Customer Spotlight – CCSD Print Services

Question: What do a retail worker, food service worker, custodial worker and district worker all have in common? Answer: They make up the incredible team of women that currently run the Print Services Department for Campbell County School District #1 located in...

edu Headquarters Has Moved – October 2021

edu Headquarters Has Moved – October 2021

Home Sweet HomeWe’re settled into our new corporate headquarters in Kearny Mesa after nearly 20 years in downtown San Diego. Our new office address is 8787 Complex Drive, Suite 200, San Diego, CA 92123. Located in the center of San Diego our new offices are surrounded...

Tip of the Month – October 2021

Tip of the Month – October 2021

TIP:  Accessibility of software products is critical to operations and to ensuring a positive user experience for all customers including those customers with disabilities.  Here is how to easily ensure web accessibility of your PSP website:    NOTE: You must be on...

FAQ – October 2021

FAQ – October 2021

Question: How can I use PSP to alert me if my stock inventory levels fall below preferred threshold limits?Answer: Configure automated alerts and color coded warnings in PSP to ensure stock is re-ordered before it falls below preferred thresholds and avoid stock...

GRCC Visit – October 2021

GRCC Visit – October 2021

Danelle Sedore—Director of Print Services at Grand Rapids Community College, PSP Steering Committee Member and long time PSP User—recently reached out to edu to plan a visit to San Diego for a Summer getaway. After more than a year without travel and missing the...

In-plant Insights By Gordon Rivera

In-plant Insights By Gordon Rivera

In-plant Supply Chain Shortages  Anyone who has recently shopped for durable goods such as an appliance, car, or laptop has probably run into problems accessing these products due to supply chain shortages.  The global COVID 19 pandemic has upset the supply chain of...

Welcome Aboard – October 2021

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

June 2021

Customer Spotlight—June 2021

Customer Spotlight—June 2021

“Our customers love it (PSP). Those are the words I get from customers. 'I love it! This is awesome!'" Dede Simmons, Print Shop Manager University of North Alabama   Situated along the Tennessee River in the small town of Florence (population just over 40,000...

Tip of the Month—June 2021

Tip of the Month—June 2021

When processing an order, if you need to quickly create a new stock, you can simply clone the existing stock from within the selected order and modify as appropriate.  Here’s how to do this: How to Clone a Stock within a Print Order KB Article # 36576 Select a print...

FAQ—June 2021

FAQ—June 2021

Question: I am trying to change the status of multiple (print/store/mail/graphic design) jobs at the same time.  Is there a way to easily change the status of multiple jobs simultaneously in PSP? Answer: Absolutely! Here’s how:   NOTE: KB Article includes a link to...

Welcome Aboard—June 2021

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

Press Release, May 27—Smart Track Pro™

Press Release, May 27—Smart Track Pro™

FOR IMMEDIATE RELEASE Thursday, May 27, 2021 CONTACT: Tonnia Strand, VP of Sales and Marketing Email: [email protected] Smart Track Pro™ Helps Address an Increase in Package and Mail Volumes SAN DIEGO, CA – edu Business Solutions (edu) helps customers...

January 2021

Tip of the Month – January 2021

Tip of the Month – January 2021

NOTE: You must be on PSP v.16.0.2 or higher to use this feature. Go to Administration > Website > Owner Configuration Enter Ctrl F “Default $0 Price” Enter message you wish to display for print order categories configured with a default $0.00 price. Select...

FAQ – January 2021

FAQ – January 2021

Answer: Absolutely! Print Shop Staff can now use new filtering tools to quickly view account number assignments by User.  Here’s how: NOTE: You must be on PSP v.16.0.2 or higher to use this feature. How to filter account numbers by User – KB Article # 48727 1. Go to...

Design Conductor® 2.0

Design Conductor® 2.0

As you solidify your technology plans for the fiscal year beginning July 2021, consider Design Conductor® 2.0 to assist with managing demand for graphic design services and to protect your brand. The new and improved Design Conductor® 2.0 features a sleek new user...

Smart Track Pro™ – January 2021

Smart Track Pro™ – January 2021

If you are looking for a comprehensive package and mail tracking solution to increase efficiency in your campus mailroom, Smart Track Pro™ may be the perfect solution. Smart Track Pro™… Automates package and mail trackingEliminates long lines for item retrievalEnsures...

Welcome Aboard – January 2021

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

October 2020

In-Plant Insights by Robert Nourse

In-Plant Insights by Robert Nourse

How Alan Hancock College is Adapting in the Face of COVID-19 Like many colleges, the COVID 19 pandemic has had an adverse effect on Allan Hancock College Campus Graphics. What was looking to be a banner year for our sales (chargeback budget, insourcing, etc) ended...

FAQ – October 2020

FAQ – October 2020

  FAQ: Can I disable the file approval step when customers upload a file with their print order? Answer: Yes. There are several options for file approval when customers upload a file with their print order, OK As Is, Show File Approval Make Changes and Send Proof...

Tip of the Month – October 2020

Tip of the Month – October 2020

Tip: You can disable the ability for customers to attach files when submitting a print order.  This is often a consideration for compliance reasons.  Here is how to do this: How to Disable File Attachment Uploads – KB Article 40216 Go to Website > Finished Sizes....

Welcome Aboard – October 2020

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

January 2020

Tip of the Month – January 2020

Tip of the Month – January 2020

Tip: You can manage access to store products by site/department or customer (e.g., external customers). Here is how to set this up in PSP: How To Manage Permissions for Store Products KB: 36816 Go to Website > Store > Products Select Product Select Catalog and...

FAQ – January 2020

FAQ – January 2020

  FAQ: I’d like to be able to enable different price schedules based on the site/department or customer placing a print order (e.g., internal vs. external customers).  Is there a way to do this in PSP? Answer: Absolutely! You can configure multiple price...

Welcome Aboard January 2020

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

November 2019

Customer Spotlight – November 2019

Customer Spotlight – November 2019

Amherst College is a private liberal arts college in Amherst, Massachusetts. It is an exclusively undergraduate four-year institution and students choose courses from 38 major programs. Amherst was ranked as the best liberal arts college in the country for 2018–19...

Tip of the Month – November 2019

Tip of the Month – November 2019

Tip: Print Shop Pro® allows you to easily run reports to view a summary of monthly charges by account number.  Here’s how you can access this information in PSP: How to view a summary of charges by account number: KB# 42789 Go to Admin > Website > Reports >...

FAQ – November 2019

FAQ – November 2019

  FAQ: I want to be able to view/share reporting on Bindery.  Is there a report for this in Print Shop Pro®? Answer:Absolutely!  You can easily run a report on your Bindery by accessing Sales Reports.  Here’s how: How to view bindery reports: KB# 13872  Go...

In-Plant Insights by Gordon Rivera – November 2019

In-Plant Insights by Gordon Rivera – November 2019

In July’s In-Plant Insights, I went over the difference between a fully implemented and a semi-implemented PSP inplant.  Fully implemented means that ALL work is submitted online via PSP; there are no work orders other than a PSP work order of some type. ...

Welcome Aboard – November 2019

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

September 2019

Customer Spotlight – September 2019

Customer Spotlight – September 2019

  California State University, Sacramento (Sacramento State, informally Sac State) is a public university located in Sacramento, California. Founded in 1947, it’s the eleventh oldest school in the 23-campus California State University System. The university offers 151...

Managing Workflow by Gordon Rivera

Managing Workflow by Gordon Rivera

In Lean Six Sigma, friction is defined as any activity that removes energy in a process.  Friction can be intentional or unintentional.  Intentional friction helps prevent mistakes from happening as it slows down the process in pivotal areas such as proofing a file to...

FAQ – September 2019

FAQ – September 2019

  FAQ: Is there a way to easily change the quantity of a Template Order and update the price in PSP?  Answer:  Absolutely!  Here's how to change the quantity of a template order and update the price KB: 40316:   Go to Website > Owner Configuration CTRL F...

Tip of the Month – September 2019

Tip of the Month – September 2019

Tip: Customers who wish to prevent Users from uploading file attachments when submitting an order can disable the file attachment upload.  Here is how to do this in PSP:  How to Disable File Attachment Upload KB: 40216 Go to Website > Finished Sizes. Select the...

Welcome Aboard September 2019

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

July 2019

Customer Spotlight – July 2019

Customer Spotlight – July 2019

Oklahoma City, abbreviated OKC, is the capital and the largest city in the state of Oklahoma.  OKC is well known for its cowboy culture, large Native American population and its capitol complex which is surrounded by working oil wells.  It is home to the OKC Thunder,...

Tip of the Month – July 2019

Tip of the Month – July 2019

TIP: You can modify the from and reply email address in PSP to assign incoming responses to appropriate team members within your print department. Here is how to manage this in PSP: How to Modify the FROM and REPLY email address KB: 39846 Go to Website > Owner...

FAQ – July 2019

FAQ – July 2019

FAQ: I am in the process of adding wide format printing and I want to set up my finished size and pricing options using the new “Square Inch” feature.  How can I set this up in PSP? Answer: The following configuration options are applicable for Version 15.0.0 or...

Engineering Tips for PSP Implementation by Gordon Rivera

Engineering Tips for PSP Implementation by Gordon Rivera

From what I have gathered from attending PSP User Group conferences and talking to many of you who have bought PSP Webdesk and Manager, there are a few ways in which we have implemented PSP into our workflows: 1. Fully Implemented - Meaning that 100% of your parent...

ACUP 2019 Wrap Up

ACUP 2019 Wrap Up

edu participated in the annual Association for College and University Printers Conference (ACUP) held in New Haven, CT this past April.  The conference was held at the Omni Hotel within walking distance of the prestigious Yale University. ACUP attendees were greeted...

IPMA 2019 Wrap Up

IPMA 2019 Wrap Up

edu attended the annual In-Plant Printing and Mailing Association Conference held in Louisville, Kentucky in June. IPMA brings in-plant print shops together and provides an excellent networking opportunity for in-plants from a variety of industries. Attendees were...

Welcome Aboard – July 2019

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

May 2019

Customer Spotlight – May 2019

Customer Spotlight – May 2019

The City of Newark is the most populous city in the state of New Jersey. As one of the nation’s major air, shipping and rail hubs, it is an integral part of the Port of New York and New Jersey.    The City of Newark signed on as a Print Shop Pro® (PSP) customer...

Smart Track Pro Announcement – May 2019

Smart Track Pro Announcement – May 2019

We are pleased to announce our newest software solution!Smart Track Pro™Campus Package and Mail Tracking Made EasyA number of years ago, Tammy  Slone and Paula Adkins of Cedarville University took the bold step of enlisting a team of their brightest software...

Tip of the Month – May 2019

Tip of the Month – May 2019

TIP: You can manage access to store products by site/department or customer (e.g., internal customers vs. external customers). Here is how to set this up in PSP:How To Manage Permissions for Store Products KB: 36816Go to Website > Store > ProductsSelect...

FAQ – May 2019

FAQ – May 2019

FAQ: I am in the process of adding wide format printing, and I need to be able to allow Users to select "Grommets" for banner orders.  How can I set this up in PSP?Answer: Grommets are a common option for banners. The following works well for allowing customers to...

Workflow Improvements by Gordon Rivera

Workflow Improvements by Gordon Rivera

For those that went to the 2019 User Group meeting you may remember Jordan introducing us to the recipient and assigned/designer feature on the manager side of PSP. Campus Graphics (CG) has been utilizing the assigned/designer drop down box to passively allocate the...

Come See Us at IPMA

COME SEE US AT IPMA!  We’re headed to Louisville, Kentucky June 2-6 to exhibit at the 2019 IPMA (In-Plant Printing and Mailing Association) Conference.  If you are attending, stop by booth 402 and meet with our team.  Bring your support questions, learn about product...

Welcome Aboard – May 2019

Welcome Aboard!We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

April 2019

Wow!  Our 7th Annual Print Shop Pro® User Group Meeting was the best one yet.  We had over 60 attendees at this year's event. We met again at the beautiful Island Palms Hotel on Shelter Island. Our 3 1/2 days together were jam packed with training sessions, group...

Come See Us At ACUP!

COME SEE US AT ACUP! We’re headed to New Haven, Connecticut April 7-11 to exhibit at the 2019 ACUP (Association of College and University Printers) Conference.  If you are attending, stop by and meet with our team.  Bring your support questions, learn about product...

Tip of the Month April 2019

Tip of the Month April 2019

TIP: When processing an order, if you need to quickly create a new stock, you can simply clone the existing stock from within the selected order and modify as appropriate.  Here’s how to do this: How to Clone a Stock within a Print Order KB Article # 36576 Select a...

FAQ April 2019

FAQ April 2019

Question: I’d like to be able to configure different price schedules by site/department and/or customer type (e.g., internal vs. external customers).  Is there a way to do this in PSP? Answer: Absolutely! You can configure multiple price schedules as needed in PSP. ...

Welcome Aboard! – April 2019

Welcome Aboard! We know how difficult and time consuming it is to evaluate software solutions to help manage you operation.  Congratulations on successfully completing this intensive process.  We want to say Thank You for choosing edu and say Welcome Aboard.  We look...

January 2019

Customer Spotlight: The University of Vermont

Customer Spotlight: The University of Vermont

“I appreciate edu’s commitment to ensuring our success with its products. After our training, your team (Jordan) came and spent 2.5 days in our print shop answering questions to ensure we’re comfortable and have a successful launch and to build buy-in for the office....

Equipment Trends by Gordon Rivera

Equipment Trends by Gordon Rivera

We all know that we are increasingly utilizing digital devices for print production and that wide-format demand is growing. The question is what is your plan for equipment enhancement or replacement in the next five years? Are you going to replace your existing...

Tip of the Month—January 2019

Tip of the Month—January 2019

TIP: If a User forgets their password and exceeds the allowed login attempts, you can reset their account easily using the following steps.   How to Resolve a User Lock Out—KB Article #22394 OPTION 1: Reset the User account. Go to Admin > Website > User...

FAQ—January 2019

FAQ—January 2019

Question: I want to assign and route jobs to staff (e.g. graphic design, bindery, etc.). How can I do this is Print Shop Pro®? Answer: You can easily achieve your goal of assigning staff to specific team members in Print Shop Pro which allows you to better manage...

November 2018

Customer Spotlight: Moorpark College

Customer Spotlight: Moorpark College

There aren’t many Print Shops where you hear the sound of primates, the drumming of an emu or the roaring of a lion as you heat up your print equipment to begin the day’s production. But, this is the exact situation at the in-plant print shop at Moorpark College...

The Power of the Customer’s Voice by Gordon Rivera

The Power of the Customer’s Voice by Gordon Rivera

In September 2018’s blog I went over how PSPs data collection made it possible for us to implement a chargeback process for all of the products and services we offer to our institutional customers. By moving to a chargeback system, we can now capture printing charges...

SUPDMC Roundup

SUPDMC Roundup

The SUPDMC (Southeastern University Printing and Digital Manager's Conference) in Daytona Beach was a great success again this year. Drew Burgering our customer from Valdosta State University did an amazing job planning and hosting the event. There were some great...

7th Annual User Group Meeting

7th Annual User Group Meeting

Our 7th Annual Print Shop Pro® User Group Meeting is only four months away! We are expecting more than 50 attendees to this year's event.  We will be returning to the beautiful Island Palms Hotel with their amazing views of the Marina and San Diego Bay. The sessions...

Sweet Sixteen

Sweet Sixteen

Sweet 16 Discount! We are halfway through our 16th year and we are still celebrating! Many of you have taken advantage of our Sweet 16 discount to get some of the modules you have been wanting. Well the good news is, there is still time to take advantage of our Sweet...

Tip of the Month

You can reject a User’s registration request for access to your Print Shop Pro® (PSP) site.  Here’s how: KB ARTICLE #30472: How to Reject a User's Registration Request Go to Admin > User Management Select the Approve Users tab Select the box in the UPDATED column...

FAQ

I want to find the number of orders completed in an order category/finish size (e.g. business card orders) within a specific date range. Is there an easy way to gather this information in Print Shop Pro®?Answer: You can easily find orders for a defined order...

September 2018

Customer Spotlight: Grand Rapids Community College

Customer Spotlight: Grand Rapids Community College

Danelle Sedore, Director of Print Services with GRCC took time out of her day to share how Print Shop Pro® and Design Conductor® helped her team to streamline operations, improve customer service and attract new customers. Grand Rapids Community College (GRCC) was...

The Power of Data by Gordon Rivera

The Power of Data by Gordon Rivera

No one ever said, I wish we did not collect all that data… Last year we went from a partial chargeback process to a 100% chargeback process and the transition was daunting, to say the least. First I had to price all of our products based on materials-only (we do not...

Tip of the Month

You can prevent unauthorized registrations to your Print Shop Pro® website by configuring reCAPTCHA in your security settings.  This feature is available in version 15.0.0 or higher.  Here’s how to configure this: KB ARTICLE #26180: Enable reCAPTCHA to prevent...

FAQ

When selecting "Booklet Color or B&W" I can choose between black or color ink for the cover, but I can’t change the selected stock. Is there a way to the stock options for my booklet cover? Answer: Absolutely! You simply need to select your desired stock and set...

Sally Roberts: Satisfying a Dream (from In-plant Graphics)

By Ashley Roberts, In-Plant Graphics Sally Roberts of the University of West Georgia has printing in her blood, but she’s come a long way to get back to her roots. Sitting in Sally Roberts’ attic is a tabletop single-action hand press her father used many years ago to...

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