Tip: Print Shop Managers may need to change a User’s name (e.g., when someone gets married) within PSP when using Directory Integration. To change a User’s name please follow the steps outlined below.
How to change a User’s name within PSP when using using Directory Integration-KB Article # 54545
Turn ON the following setting:
- Admin > Website > Owner Configuration
- CTRL F “Allow Changing User Names of Directory User’s”
Locate the New User’s Username
- User Management
- Locate the new User
- Select the Username
- Edit the Username by appending “DUPE” to the end
- Select Update
- Uncheck the box in the Active column to deactivate the new User
Locate the Old User’s Username
- User Management
- Locate the new User
- Select the Username
- Edit the Username to the NEW Username
- Select Update
Update the Old User Contact to the NEW User Contact name
- Go to Website > Contacts
- Locate the Old contact and select
- Edit the last name to the NEW name
Turn OFF the following setting:
- Website > Owner Configuration
- Allow Changing User Names of Directory Users