[\/et_pb_cta][et_pb_cta title=”Download” button_url=”https:\/\/edubusinesssolutions.com\/wp-content\/uploads\/2018\/12\/Customer-Profile-City-of-Torrance.pdf” url_new_window=”on” button_text=”Printable PDF” _builder_version=”3.17.6″ header_level=”h3″ header_font=”||||||||” background_color=”#ffa700″][\/et_pb_cta][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″]<\/p>\n
\n“For the ease of use offered in a system and the price, Print Shop Pro\u00ae<\/sup><\/span> proved to be the best fit for us,\u201d<\/strong>
Gerry Pinela,
Supervisor of Central Services, City of Torrance<\/em><\/p>\n<\/blockquote>\nCity of Torrance celebrated it\u2019s Centennial in 2012 and is the eighth largest City in Los Angeles County. It attracts a rapidly growing and diverse population with its 1.5 miles of beaches on the Pacific Ocean. City of Torrance is ranked one of the top safest communities in Los Angeles County and it competes globally through its myriad assets including diverse residents, flourishing businesses and safe communities. It is home to the US headquarters of American Honda Motor Company and houses one of the top five largest malls in the United States, The Del Amo Fashion Center, located on 2.5 million square feet of leasable space.<\/p>\n
Gerry Pinela, Supervisor of Central Services, has managed the City\u2019s print shop since June of 2007. He is a native of the City of Angels and graduated from California State University, Los Angeles with a B.S. in Printing Management.
Gerry worked in the private printing sector for 8 years prior to taking a teaching position at CSU Los Angeles. Gerry taught several printing courses at the University, including introduction to pre-press, color theory and off-set screen printing. He was then promoted to his current position where he oversees a team of 9.<\/p>\nGerry Pinela, far left, and City of Torrance Central Services Team<\/p><\/div>\n
City of Torrance has been a Print Shop Pro\u00ae<\/sup><\/span> User since 2008. The Central Services department is a \u201cfull service\u201d operation offering graphic design, reproduction, bindery and mailing services and produces approximately 3,000 jobs annually which are all processed via Print Shop Pro\u00ae<\/sup><\/span>.<\/p>\n
Service at its best<\/h4>\n
We asked Gerry about his favorite types of print jobs. He shared, \u201cI enjoy finding unique applications for our services. One of the exciting jobs we do is creating blue prints for our water department using polypropylene material.\u201d Gerry explained, \u201cOur engineers would be out in the field managing repairs and would have issues with plans getting wet. Polypropylene is water resistant which protects the city\u2019s plans and blue prints. And, our engineers can redline plans and drawings remain safe and undamaged. These are the kinds of things I enjoy. Going the extra mile and thinking outside the box to find a solution to our customers\u2019 unique challenges,\u201d said Gerry.<\/p>\n
Keeping More Jobs In-house<\/h4>\n
We also asked Gerry how he keeps customers from using external printers. Gerry answered, \u201cIt\u2019s about providing great customer service and a quality finished product. We focus on giving the customer exactly what they want at a great price and often exceed their expectations.\u201d Gerry added, \u201cWe lead tours through our shop and we invite every customer to come by and meet with us once they have submitted a job to build a personal connection.\u201d<\/p>\n
<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_3,1_3″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0|0px|26px|0px|false|false”][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″]<\/p>\n
Choosing a Print Management System<\/h4>\n
Gerry reviewed several Print MIS vendors in his search for a web-to-print system including Avanti, EFI and PrintSmith. Gerry shared, \u201cI was impressed with the ease of use Print Shop Pro\u00ae offered. We were going from a manual process with jobs coming in handwritten or on carbonless paper so we needed something easy for customers to learn and use.\u201d Gerry continued, \u201cWe were also managing jobs via Excel Spreadsheets, so we wanted something with robust job tracking and reporting capabilities that included easy online ordering for customers. For the ease of use offered in a system and the price, Print Shop Pro\u00ae proved to be the best fit for us.\u201d<\/p>\n
In addition to a passion for customer service and printing, Gerry loves to travel. He also sits on the board for the Southern California Industrial Graphics Association (IGA). SoCal IGA (socaliga.org) has members from the paper industry, in-plant print managers, graphic designers, corporate purchasing agents and mail room supervisors in the Southern California area and helps graphic and print professionals gain industry knowledge and networking resources needed to sustain in a challenging environment.
We appreciate the opportunity to partner with Gerry and the Central Services Team at the City of Torrance and look forward to meeting their needs for many years to come.<\/p>\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_cta title=”Learn More” button_url=”https:\/\/attendee.gotowebinar.com\/rt\/174205918109649410″ url_new_window=”on” button_text=”Register Now” _builder_version=”3.17.6″ header_level=”h3″ background_color=”#0c71c3″]<\/p>\n
You’re invited to our webinar to learn more.<\/p>\n
[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
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