“I appreciate edu’s commitment to ensuring our success with its products. After our training, your team (Jordan) came and spent 2.5 days in our print shop answering questions to ensure we’re comfortable and have a successful launch and to build buy-in for the office. We look forward to rolling out Print Shop Pro® and Design Conductor®.”
University of Vermont History
University of Vermont (UVM) was founded as the fifth college in New England (after Harvard, Yale, Dartmouth and Brown) in 1791. The initials UVM stand for the latin term Universitas Viridis Montis, or University of the Green Mountains. It is located between the Adirondack and Green Mountains in Burlington, Vermont. UVM is a Public Ivy and top 100 research university. UVM offers over 100+ majors in 7 undergraduate schools and colleges, 53 master’s degree programs and 25 doctoral programs.
UVM recently invested $100M for a new athletic facility that will house the D-1 UVM Catamounts basketball team and other campus clubs. UVM just completed the building of the new STEM building which also has an attached residential hall for incoming freshman to live in. In addition, the UVM Medical Center will be constructing a new $100M research facility.
edu Assists UVM with Preparing for PSP Launch
Jordan Matanane, edu Territory Sales Manager traveled across the country to assist UVM’s print and mail team with preparations to launch Print Shop Pro® (PSP) to customers across university campuses.
The campus looked like a winter wonderland with its historic buildings covered in snow. The state broke its record for snowfall topping 33.9 inches for the year and 9.9 inches in the month of November alone. However, that did not put a halt to the print shop’s operations.
Jordan met with Shane Desautels, UVM’s Manager of Print and Mail Services to assist with configuring print order forms in PSP that would make it easy for UVM print shop customers to place orders online.
Shane took over managing the department roughly 18 months ago. Shane brought with him over 22 years of printing experience from his prior position with The Offset House, a commercial print operation whose volume often exceeded 100 Million web and sheet fed products each year.
Shane shared, “I know from experience the time it takes to produce a job and what it should cost in labor to complete the process. I’m excited to bring that understanding to the department to help ensure our pricing is competitive, set realistic expectations with our customers and identify ways to save money and stick to the branding of the University.”
Shane is responsible for managing a team of 10 employees, all of whom participated in the meetings with edu to prepare for their upcoming PSP launch. The team includes equipment operators, bindery and finishing staff, packaging and traffic control specialists, graphic designers and mail operators.
Shane shared, “Our team handles everything from postcards, posters, course packs, signage and brochures for internal and external customers. Our University is unique in that we can service anyone in the community who is interested in working with us to take advantage of UVM services and pricing.”
The shop’s equipment consists of large format printers for posters that are mounted on foam core for the University’s faculty, staff and students. Xerox digital copiers are used for printing course packs, booklets and postcards. In addition, the department uses a cutter, a high volume folder for letters and brochures, a stitcher for catalogs, inkjet addressing machine as well as a high volume inserter.
Prior to purchasing PSP, UVM used Print Smith. Shane said, “We want to transition to PSP so all customers can go online and order from their desktop vs. calling in orders or bringing their requests into the print shop. Jobs here are time sensitive and require fast turnarounds. Having online ordering capabilities will help with this.”
UVM Print and Mail advertises its services by attending new student orientations and the University’s Communicators Group. Shane said, “The Communicators Group meetings bring together many of the schools managers and gives us an opportunity to explain our full suite of services. This is where we will announce the launch of PSP in the next month or two.”
edu Provides Hands-On Support
During our time at UVM, edu assisted the UVM print and mail staff with setting up order categories and finish sizes as well as configuring banners and posters with PSP’s new wide-format settings to support linear inches and fixed size dimensions. We tested the system by entering a few of UVM’s previously completed orders to ensure pricing was accurate and it was spot on.
Shane was extremely excited that edu was willing to take the extra step and travel to UVM to get a feel for their operations, test the system with UVM staff, assist with answering questions and help the University prepare for rollout. Shane said,
“I appreciate edu’s commitment to ensuring our success with its products. After our training, your team (Jordan) came and spent 2.5 days in our print shop answering questions to ensure we’re comfortable and have a successful launch and to build buy-in.”
Shane is also looking forward to attending the PSP Annual User Group Meeting again this March if his schedule permits. He says, “The User Group Meeting is very helpful and I’m looking forward to coming back.”
Outside of printing, Shane owns a local natural food store (Sweet Clover Market) with 30 employees which he runs along with his wife. He is also a proud father of a high school freshman daughter who is a student athlete and plays soccer and basketball. He is hoping she will attend the amazing program at UVM. He also enjoys hiking, hunting, fishing and skiing when he can find the time.
by Leeann Raymond